- Types of information We collect
- Information that You provide to Us
You will be asked to provide some information when you create or modify Your Account, request to use our Services, make payment for the Rides, fill survey forms, provide User ratings, contact customer support or communicate with Us.
This information may include:
- Your full name
- Email address
- Postal address
- Home address
- Phone number
- NIC details
- Passport details
- Vehicle registration details
- Profile picture
- Credit/Debit card information
- Any other information You choose to share.
- Information that We collect automatically through Our Application
When You use the Application, it will automatically collect some information if you give it permission. This information may include the following data.
- Location information:
If your device allows, the Application may collect Your device’s location information through GPS, IP address and WIFI.
- Device Information:
The Application may collect your device’s IMEI number, MAC address, IP address, your mobile operating system, preferred languages, device motion information, mobile network information, and other information that the Application might need for operating.
- Transaction Information:
We may collect the transaction information related to Your use of the Application. The transaction information may include the types of services You have requested or Provided, date and time of the service, amount charged, distance traveled, pick-up and drop off points, promotion codes associated with a particular service and User, and other related transaction information.
- Usage and Preference Information:
- Log Information:
The server creates a log file of all the activities that involves server calls. The log file may include information like device IP address, timestamp of the activity, type of activity, app crashes and other system activities.
- SMS for authentication:
We use Firebase Auth REST API for authentication purposes on the app. During sign up Firebase sends a 6 digit code through SMS to the mobile number provided by the user. If the user allows, the app listens to incoming messages and accesses the phone’s SMS to read the 6 digit code in order to verify the number.
- Use of Personal Information
We collect all the mentioned information to provide a reliable ride hailing services and personal safety features on Our Application. The details of how we use Your information are as below.
- Provide Services
Most of the services and features the Application provides are dependent on the information We collect. We use Your information to:
- Provide ride-hailing services
- Enable personal safety features
- Facilitate Payments
- Authenticate Users
- Estimate fare and time of arrival
- Safety and Security
We collect the personal details of the Drivers and their Vehicle information to ensure that all the Drivers have a valid license to drive and that their Vehicles are registered and are in a good condition.
- Customer Support and Communications from Us
We also use your information to assist you when you send queries or contact Our customer support services. Additionally We use your information to communicate with you to about Our services, new updates, promotions, news and surveys.
- Communication among Users
The Application collects the User’s contact details to enable communication between Drivers and Passengers.
- Research and Development
We use the information We collect to further improve and develop the Application.
- Legal Proceedings
We may also use the information We collect to address the claims and disputes relating to Your use of Our services.
- Sharing of Information
We never share or sell Your personal Information with a third party for any commercial purposes. However, in the following instances we do share Your information.
The Application shares the personal details, location information and ride requests between the Passengers and Drivers to enable the ride hailing services.
The Application also shares Your personal details, location information and trip details with the Users you have chosen to share Your information with.
When You make a payment on the Application, Your account details are shared with the payment processing provider or the concerned bank to process the payment.
We may share Your information with the law enforcement officials and government authorities within the confinement of the applicable law.
We may share Your information with a third party company in an event of merging with that company or when that company acquires the Application legally.
- Storage and Transfer of Personal Information
Your Use of the Application shall be considered as Your consent that we can store your personal information on Our servers and transfer it to servers out of the country you are residing in where the data protection laws are different. We make sure your data is safe wherever we store it.
- Data breach
We take every step to avoid a data breach. However, no system is safe from the theft of data. If We become aware of a data breach, we will report it to You within 2-3 days.
- Links To Other Sites
- Underage’s Privacy
As mentioned in our Terms and Conditions, people below the age of 18 are not eligible to use Our Application. We assume all our Users are at least 18 years of age. We do not knowingly collect information of people under the age of 18. If we become aware that the information We have stored belongs to an underage, We will immediately remove it from our servers.